Refund policy

Return & Refund Policy

Last updated: August 31st, 2026

At Zirconia Guys, we want you to be fully satisfied with every order of zirconia blocks, PMMA discs, lithium disilicate, dental wax, milling burs, and related dental lab materials. This policy explains how returns, exchanges, and refunds work for orders placed on zirconiaguys.com.

1. Return Eligibility

You may request a return within [30] calendar days of the delivery date, provided the item meets all of the following conditions:

• The item is unused, unopened, and in its original, undamaged packaging with all labels and seals intact.
• The item is not one of the non-returnable categories listed in Section 2 below.
• You have proof of purchase (order number, invoice, or receipt).
• The return is authorized in advance via our Returns process (Section 4).

Items returned outside these conditions, or received by us more than [30] days after delivery, may be refused or subject to a reduced refund.

2. Non-Returnable Items

Because our products are professional dental lab materials, certain items cannot be accepted for return once shipped, for quality, hygiene, and safety reasons. These include:

• Opened or unsealed zirconia blocks/discs, PMMA discs, lithium disilicate blocks, resins, wax, or milling burs — once a package is opened we cannot guarantee the material has not been contaminated or compromised.
• Custom-cut, custom-shaded, custom-milled, or special-order items made to your specification.
• Items marked “Final Sale,” “Clearance,” or “On Sale” at the time of purchase.
• Gift cards and downloadable/digital content (e.g., brochures).
• Products damaged due to misuse, improper storage, or use beyond the intended dental laboratory application.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within [7] days of delivery with your order number and photos of the item and packaging. We will arrange a replacement, exchange, or full refund, including any applicable return shipping cost, at no charge to you.

4. How to Start a Return

To request a return or report an issue with your order:

• Email us at info@zirconiaguys.com or call +1 732 664 6644 (Monday–Friday, 9:00 AM–5:00 PM ET) with your order number and reason for return.
• Our team will review your request and, if approved, provide a Return Authorization (RA) number and return shipping instructions.
• Pack the item securely in its original packaging and include the RA number and a copy of your invoice.
• Ship the item to the return address provided by our team. Do not send returns without an RA number, as they may not be processed.

5. Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable, insured shipping method, as Zirconia Guys is not responsible for items lost or damaged in transit back to us. A restocking fee of [up to 15%] may apply to eligible returns of opened-box, non-defective items where accepted at our discretion.

6. Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to your original payment method within [5–10] business days of approval. Please note that your bank or card issuer may take additional time to post the refund to your account. Original shipping charges are non-refundable, except where the return is due to our error.

7. Exchanges

If you need a different item, size, or quantity, please contact us to arrange an exchange. Exchanges are subject to the same eligibility conditions as returns (Section 1) and product availability.

8. Order Cancellations

Orders may be cancelled free of charge if the request is received before the order has shipped. Once an order has shipped, it is subject to this Return & Refund Policy. Custom or special-order items may not be cancelled once production or processing has begun.

9. Wholesale & Bulk Orders

For bulk, wholesale, or dental lab account orders, return and refund terms may vary based on your account agreement. Please contact our team directly to discuss return options for large or recurring orders.

10. Contact Us

• 266, Middlesex Essex TPK, Iselin, NJ 08830, USA
• Email: info@zirconiaguys.com
• Phone: +1 732 664 6644
• Hours: Monday – Friday, 9:00 AM – 5:00 PM